Quality of working life according to academic level for continuing education in an industrial company

Abstract

The study aimed to determine the level of quality of working life (QWL) according to the academic level of workers in an industrial company in Navojoa, Sonora, with the aim of promoting continuous training. A mixed approach was used, employing a QWL questionnaire adapted from Quiroz et al. (2021) and a focus group with experts in training programs. One hundred and fifty workers with different educational levels (basic, upper secondary, and higher) participated, as well as four training specialists. The quantitative results showed an overall favorable perception of QWL (86.4%), with organizational management standing out as the most highly valued dimension. Statistical analysis showed significant differences between academic level and CVL, indicating that workers with higher education report better perceptions of job well-being. It was also found that employees with higher academic qualifications assimilate training content more easily, while those with basic educational levels require more practical strategies and personalized support. The focus group corroborated that academic level directly influences the use of continuing education and the motivation to participate in it. In addition, significant benefits of training in the development of technical and professional skills were noted, especially in areas such as engineering, administration, and accounting. The study concludes that education is a key factor in improving QWL and recommends designing training programs that are inclusive, flexible, and tailored to the educational diversity of workers.